Responsibilities :

L1 Requirements:
·     2 years of experience in customer service
·     Familiarity with Salesforce
·     Fluent in English
·     Minimum education: S1 or equivalent
·     Effective communication skills.
·     Strong problem-solving skills.
·     Preference given to candidates with experience handling complaints via live chat, email, and incoming calls (for phone agents only)
·     Comfortable working in a dynamic work environment.
·     Able to work rotating shifts.
·     Comfortable working as part of a team and able to adapt easily.
·     Strong interest in the service industry.
·     Knowledge of digital investments