Responsibilities :

Job Scope:
- Support the Partnership team's business-as-usual process for selling Gift Vouchers and Loyalty Points to B2B partners across ID, SG, MY, TH, and VN
- Support the Partnership team's business-as-usual process, including invoicing and partner communication
- Support the Product team in handling operations-related issues, customer inquiries, complaints, and checks

Qualifications:
- Bachelor’s degree in Business, Marketing, Information Technology, Management, or a related field.
- 1 years of experience in Marketing Technology, Product Support, Operations, Partnership, or a related role.
- Experience handling Gift Vouchers (GV), Points, Discount Packages, Landing Pages, or promotional campaigns is highly preferred.
- Familiar with using internal tools or systems for configuration, setup, data entry, and transaction management.
- Strong problem-solving and troubleshooting skills, with the ability to handle operational issues and customer service escalations.
- Strong attention to detail, particularly when managing points injection, GV generation, discount package configuration, and partner setup.
- Good communication and stakeholder management skills, with the ability to coordinate effectively with internal teams, partners, and customer service teams.
- Able to manage multiple requests, prioritize tasks, and work effectively in a fast-paced environment.
- Proactive, organized, detail-oriented, and able to work both independently and as part of a team.
- Good command of English and Bahasa Indonesia, both written and verbal.

Other requirements:
- Comfortable working across multiple locales/markets (ID, SG, MY, TH, VN)