Requirement Needs :
- Overtime
- Team Working
- Sociable
- Supple
Requirement Skills :
- Communication
- Computer (MS. Office)
Responsibilities :
Good presentation skill on reporting, familiar with Ms. Office (preferably familiar with Salesforce too)
Has good analytical skills
Have good interpersonal skill
Ability to coach, train, motivate employees, and evaluate their performance
Excellent communication skills, including verbal with proper grammar
Excellent problem solving, leadership, and customer service skill
Innovative, continuously look for ways to improve existing processes & procedures
Strong understanding of company products, policies, and service
Have strong knowledge of managing 24/7 contact center and Customer Service
Willing to work 24/7 (standby 24 hours including weekend)
Able to monitor daily operations