Agent Outbound Escalation Specialist - Staff
| Min. 1 Year(s) |
Requirement Needs :
- Overtime
- Team Working
- Sociable
- Supple
- Shifting
- Good Looking
Requirement Skills :
- Communication
- Computer (MS. Office)
- English
Responsibilities :
JO Mutasi
Job desc :
- Outbond HQ handling ticket
- Eyeballing slack channel & handle queries
- Back up app review & social media if needed
- Provide daily, weekly, monthly report with deep analysis
- Daily on-hold case monitoring through manual log, jira nexus, and/or slack
- Agent's empowerment