Trainer - Staff
| Min. 1 Year(s) |
Requirement Needs :
- Overtime
- Team Working
- Sociable
- Supple
- Shifting
- Good Looking
- Rolling
Requirement Skills :
- Communication
- Computer (MS. Office)
- English
Responsibilities :
Job Description
- Work closely with internal teams to become a subject-matter expert in Traveloka Features, SOPs, systems and tools, and all changes related to customer service
- Provide training needs-analysis to determine customer service skills gaps and knowledge requirements
- Design and develop learning materials and determine appropriate and varied instructional methods to ensure understanding of materials by all types of adult learners
- Educate and advise contact center agents, leads, and QAs on Traveloka Features, SOPs, tools, and relevant service soft skills
- Create safe and engaging training experiences that ensure agents receive practical and effective training
- Recommend corrective actions for individual team members and procedural improvements for all customer service team