Responsibilities :

Qualification :

? Candidates must possess at least a Diploma 3 and/or a Bachelor's Degree. ? Fresh graduates or minimum 1-year experience in the flight ticketing industry ? Ability to multitask, set priorities and manage time effectively ? Familiar with GDS and Non-GDS Skills. ? Familiar and experienced with a smartphone, online shop and other online apps ? Familiar with flight products and facilities ? Detail-oriented person ? The candidate must have a service-oriented attitude ? An outgoing person and friendly but remain professional ? Willingness to work on a shifting and including working on a holiday ? Knowledge of customer service practices and principles  ? Focused attitude for solving customer’s issues quickly and comprehensively ? Good Communication in English and Indonesia ? Customer focus and adaptability to different personality types ? Ability to deal with stress and work pressure

JOB Des :

? Responsible for receiving contacts from regular and/or high-value customers, providing information services (Products Info, complaints, and promotion activity) by telephone or providing channels to all customers who contact Customer Care according to the SLA given. ? Handle and manage all services such as inquiries, requests and complaints from Traveloka’s customers and coordinate with other respective units to solve the issues/ problems. ? Performed outbound calls to customers shall be needed to solve customer issues. ? Performed any supporting additional job related to the customer needs from the Traveloka side ? Maintain and monitor the accuracy in terms of the information and solutions quality given to Traveloka’s customers ? Maintains effective communication between related units/departments/ divisions to effectively support customers. ? Making sure that customers will get the information and solutions within the first contact with customer care and maintain the highest level of customer satisfaction according to the target given. ? Use any platform of CRM for ticketing problems. ? Use any product tools for ticketing and refund. ? Use the Global Distribution System for ticketing and refund. ? Escalate new and unsolved issues to Team Leader if needed ? Identify & escalate bug issues to the related engineering team ? Responsible for receiving any inbound contacts from airlines and/or wholesalers. ? Interface between customers and airlines to resolve any cases arising before/upon and after